Refund policy

Last Updated: May 28, 2026

Thank you for collecting with Zed Gallery. We take immense pride in the quality of our prints, custom sculptures, and 3D wall art. If you are not entirely satisfied with your purchase, we are here to help you resolve the issue efficiently.

1. RETURNS eligibility

You have 14 days from the date you received your item to request a return. To be eligible for a return, your item must meet the following criteria:

• The artwork must be unused, unaltered, and in the exact same condition that you received it.

• The item must be returned in its original, undamaged packaging (including all protective tubes, crates, and structural wrapping).

• You must provide the receipt, invoice, or proof of purchase.

Non-Returnable Items

• Custom & Made-to-Order Art: Extra-large, custom-sized pieces, or custom-scale commissions cannot be returned or refunded once production has commenced.

• Promotional Items & Gifts: Complimentary items (such as free top-quality prints or "soup canZ" received as part of a storewide promotion) carry no cash value and cannot be exchanged or returned.

2. RETURN PROCESS

To initiate a return, please follow these steps:

1. Email our support team at info@zed-gallery.com within 14 days of delivery, stating your order number and the reason for the return.

2. Wait for our team to review your request and issue a Return Merchandise Authorization (RMA) along with detailed return shipping instructions.

3. Securely pack the artwork. Please note: Fine art is delicate. If the item is damaged during its return journey due to poor packaging, we reserve the right to deny the refund.

3. SHIPPING COSTS FOR RETURNS

• Customer Responsibility: You will be responsible for paying for your own shipping costs when returning your item. Original shipping costs are strictly non-refundable.

• Trackable Shipping: We highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and the risk of transit remains with the sender until it arrives safely at our gallery.

4. REFUNDS & INSPECTION

Once your return is received at our gallery, our curatorial team will inspect the artwork to ensure it is in its original, pristine condition.

• Approval: We will immediately notify you via email that we have received your returned item and inform you of the approval or rejection of your refund.

• Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (credit card, PayPal, or bank transfer).

• Timeline: Please allow 7–14 business days for the refund to reflect on your statement, depending on your financial institution's processing times.

5. EXCHANGES

We only replace items if they arrive defective or damaged. If you need to exchange an existing order for the exact same piece due to a transit defect, please notify us within 7 days of delivery at info@zed-gallery.com with accompanying photographic evidence, and we will arrange the exchange process.

6. LATE OR MISSING REFUNDS

If you haven’t received a refund yet, please check your bank account or credit card company again, as it may take some time before your refund is officially posted. If you have done this and still have not received your refund, please contact our compliance team.

7. CONTACT US

For any questions regarding our return criteria, tracking a return package, or clarifying eligibility for oversized commercial artwork, please reach out to us at:

• Email: info@zed-gallery.com

• Phone: +972 54-492-4113

• Gallery & Office Address: Frenkel 3, 6608405 Tel Aviv-Yafo, Israel